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If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an online order, or for a fee charged in association with the vehicle reservation system, please contact our customer service department by following the link below:
You may also call the customer service department at 206-464-6400 from 7:00 a.m. to 5:30 p.m. 7 days a week.
Due to the volume of requests we've received due to COVID-19, it will now take 6-8 weeks to process a refund if all of the information listed below is provided. Please include the requested details as missing information may further delay your request. To have your request processed as soon as possible, please include the following::
If requesting that a discount be applied to a fare, please provide proof of eligibility for discount ( i.e. driver's license to demonstrate senior discount or qualifying discount documentation)
Note: Disputed fares must be submitted within 30 days of purchase .