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[Last Updated: Wednesday, April 08, 2020 07:28 AM]
Ana/SJs- #1 Vessel M/V Samish Out of Service - Update
The MV SAMISH is out of service due to mechanical issues. Divers are en route for inspections to address a rudder issue on the vessel. The 8:55 a.m. departure from Anacortes to Friday Harbor and the 10:30 a.m. departure from Friday Harbor to Anacortes are cancelled. Updates on a repair status will be provided when more information is available.
[Last Updated: Tuesday, April 07, 2020 08:12 PM]
PT/Coup - Tidal Cancellations for Wednesday, April 8
Tidal currents will cancel one or more sailings from Port Townsend and Coupeville in April. Please see our Tidal Cancellations table for a complete list of affected dates and departures.
On Wednesday, April 8, due to tidal currents, the 8 a.m. and 9:30 a.m. from Port Townsend and the 8:45 a.m. and 10:15 a.m. from Coupeville are cancelled. Your alternate routes are Edmonds/Kingston and Mukilteo/Clinton.
[Last Updated: Tuesday, April 07, 2020 10:38 PM]
Sea/BI - Service Changes to Seattle/Bainbridge Island Route Began March 29
Washington State Ferries has temporarily reduced service on the Seattle/Bainbridge route due to significant declines in ridership. The reductions are tentatively scheduled to last through April 25.
The following schedule changes will be in effect:
- The route is on a one-boat reduced service schedule, instead of its usual two-boat service.
- The weekday 12:55 a.m. departure from Bainbridge and the 1:35 a.m. departure from Seattle are cancelled.
- The weekend 1:25 a.m. departure from Bainbridge, and the 2:10 a.m. departure from Seattle are cancelled.
Along with extending the winter sailing schedule through April 25, these service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Thank you for your patience and understanding during this challenging time. We wish you safe and healthy travels.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 10:38 PM]
Service Changes to Fauntleroy/Vashon Island/Southworth Route Began March 29
Washington State Ferries has temporarily reduced service on the Fauntleroy/Vashon/Southworth route due to significant declines in ridership. The reductions are tentatively scheduled to last through April 25.
In addition to the route operating on its two-boat schedule, the following daily sailings will be cancelled:
- 1:25 a.m. from Vashon to Fauntleroy
- 1:45 a.m. from Southworth to Fauntleroy and Vashon
- 2:20 a.m. from Fauntleroy to Vashon and Southworth
- 2:45 a.m. from Vashon to Southworth
Along with extending the winter sailing schedule through April 25, these service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Thank you for your patience and understanding during this challenging time. We wish you safe and healthy travels.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 10:38 PM]
Sea/Brem - Service Changes to Seattle/Bremerton Route Began March 29
Washington State Ferries has temporarily reduced service on the Seattle/Bremerton route due to significant declines in ridership. The reductions are tentatively scheduled to last through April 25.
The following schedule changes are in effect:
- The route will operate on a one-boat schedule instead of its usual two-boat service.
- The daily 11:40 p.m. departure from Bremerton, and the 12:50 a.m. departure from Seattle are cancelled.
Along with extending the winter sailing schedule through April 25, these service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Thank you for your patience and understanding during this challenging time. We wish you safe and healthy travels.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 10:38 PM]
Muk/Clin - Service Changes to Mukilteo/Clinton Route Began March 29
Washington State Ferries is temporarily canceling a pair of late night sailings on the Mukilteo/Clinton route due to significant declines in ridership. The changes began on Sunday, March 29 and are tentatively scheduled to last through April 25.
The following sailings will be cancelled:
- 12:30 a.m. from Clinton to Mukilteo
- 1:05 a.m. from Mukilteo to Clinton
Along with extending the winter sailing schedule through April 25, these service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Thank you for your patience and understanding during this challenging time. We wish you safe and healthy travels.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 01:38 PM]
ALL ROUTES: WSF Extends Winter Sailing Schedule Through April 25
Washington State Ferries will extend its current winter sailing schedule through the end of next month due to declines in ridership from COVID-19. The spring sailing schedule will now tentatively begin on April 26 rather than March 29. Customers should continue following the winter schedule.
All vehicle reservations made for dates between March 29 and April 25 will automatically be cancelled. Customers still looking to travel during those dates will need to rebook new reservations based on the extended winter sailing schedule. Even without reservations, all passengers seeking to travel should be able to do so due to declines in ridership increasing the amount of available standby space.
Also, please note that the Customer Service call center is operating with limited service at this time as all agents are working remotely. Agents will not be able to take credit card information over the phone to secure reservations. However, they will be able to help guide customers through the process.
We apologize for the inconvenience and thank you for your patience and flexibility during this challenging time. We will continue to provide updates as they become available.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 01:34 PM]
Edm/King - Service Changes to Edmonds/Kingston Route Began Friday, April 3
Washington State Ferries has temporarily canceled a pair of late night Friday and Saturday sailings on the Edmonds/Kingston route due to significant declines in ridership. It is tentatively scheduled to last through April 25.
The following sailings will be cancelled on Friday and Saturday nights:
- 12:20 a.m. from Kingston to Edmonds
- 12:55 a.m. from Edmonds to Kingston
Along with extending the winter sailing schedule through April 25, these service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Thank you for your patience and understanding during this challenging time. We wish you safe and healthy travels.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 10:39 PM]
PT/Coup/Ana/SJI's - Reservations Now Available for Extended Winter Schedule
Vehicle reservations are now available for travel through the end of April. Washington State Ferries extended its current winter sailing schedule and cancelled all existing reservations from March 26 through April 25 due to declines in ridership from COVID-19.
Customers can now book new vehicle reservations online based on the adjusted schedule. Please note that the Customer Service call center is operating with limited service at this time and agents will not be able to take credit card information over the phone to secure reservations. However, they will be able to help guide customers through the process and can be reached at 206-464-6400.
Thank you for your patience and flexibility during this challenging time.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 01:44 PM]
ALL ROUTES: WSF Offering Ticket Refunds and Suspending No-Show Fees
While WSF is unable to extend the 90-day period for tickets and travel passes at this time, customers who are unable to use tickets or travel passes because of COVID-19 concerns may be eligible for a refund for the unused portion of their fare. All refund requests can be submitted online. Please note that it may take longer than the typical 2-3 weeks to process your request due to higher volumes.
Customers with monthly ReValue passes who have curtailed their travel should cancel their account to avoid future payments. Multi-ride ReValue pass users should suspend their accounts to stop payments and reactivate their account when they resume travel. Any remaining rides on either pass are still valid through the expiration date after cancelling or suspending the account.
During this time, no-show fees will also be waived on the Anacortes/San Juan Islands and Port Townsend/Coupeville reservation routes until further notice. If you are unable to travel using your reservation or have to cancel your reservation at the last minute, you will not be charged a no-show fee. While no-show fees will automatically be waived, we ask that you please continue to cancel reservations online or by phone at 206-464-6400 if you know that you will not be traveling. This helps WSF plan for and respond to ridership needs.
Thank you for your patience and cooperation as we get through this challenging time, and we wish you safe and healthy travels.
[Last Updated: Tuesday, April 07, 2020 01:43 PM]
WSF Encourages Customers to Purchase Tickets Online
To better protect our customers and employees against the spread of COVID-19, WSF encourages all customers to purchase their tickets in advance online. Pre-purchasing tickets minimizes the amount of contact and money exchange that needs to take place at tollbooths.
To make it easier for customers to purchase tickets online, WSF has made all of its fares available, including those that normally require in-person purchase and proof of eligibility. These include youth, senior, and disabled fares.
For all information about adjustments to WSF operations visit the COVID-19 travel updates webpage.
[Last Updated: Tuesday, April 07, 2020 01:45 PM]
WSF Call Center Moved to Remote Operations, Offering Limited Service
The WSF call center is now operating with limited service due to Information agents working remotely based on COVID-19 health recommendations. However, agents do not have the ability to take credit card numbers over the phone, so they will not be able to make reservations or assist customers with ticket purchases.
Customers can still call 206-464-6400 to speak with an agent or receive automated schedule and fare information. However, vehicle reservations will need to be made, changed or cancelled online. Refund requests can also be submitted online, and customers are highly encouraged to do so. Customers may also experience longer than normal hold times depending on call volumes.
We apologize for the inconvenience and thank you for your patience. We will continue to provide updates as they become available.
[Last Updated: Tuesday, April 07, 2020 01:45 PM]
ALL ROUTES - Service to Canada Suspended to Start Spring Season
Washington State Ferries is delaying the start of its international service to Sidney, B.C. because of concerns around COVID-19. At this time, service between Anacortes and B.C. is suspended until April 28. Please note that this does not affect domestic service. WSF will continue to make its regularly scheduled domestic stops in the San Juan Islands.
Reservations on sailings to Sidney through April 28 will be automatically canceled. Customers can make new vehicle reservations for dates after April 28, though please be advised that this date is subject to change.
We apologize for the service disruption and thank you for your patience. WSF will continue to monitor federal, state and county health recommendations and provide additional updates as they become available.
[Last Updated: Tuesday, April 07, 2020 01:46 PM]
Ana/SJs: Reminder - Construction Near Anacortes Terminal to Slow Ferry Travelers
Passengers driving to the Anacortes terminal will want to give themselves some extra time starting this week. The city of Anacortes will begin construction work on a roundabout at the intersection of SR 20 Spur/Oakes Avenue and Ship Harbor Boulevard/Glasgow Way on Monday, March 16. It is located just east of the Anacortes Ferry Terminal. City crews will have stages of alternating traffic and there could be some detours.
More information about the work can be found on the city’s website for the project.